>> legal

Fulfillment Policy

Last updated 04.01.2024

Overview of Services

SPRX Technologies, Inc. ("Company") agrees to provide computing and reporting services for federal and state R&D tax credits to the customer ("Customer"). The services include: Access to the SPRX R&D Credit, Platform, Review Services, and Audit Support Services.

Service Terms

The service period begins on the effective date of the agreement and continues as outlined in Section 7 of the terms and conditions. The specific commencement dates and durations of the service period are tailored to the Customer's needs for R&D credit computation.

Service Fulfillment

Company will provide services in accordance with the attached Service Level Terms (Exhibit A), ensuring an availability of 99.9%. The Customer will receive login details and account setup on the effective date, enabling immediate access to the services.

Cancellations and Renewals

Services will automatically renew per the continuation clause in Section 7 unless either party provides a termination notice at least 30 days prior to the end of the current service term. The Customer may cancel services by notifying the Company as prescribed in the agreement.

Refunds and Disputes

In the event of any billing errors, the Customer must notify the Company within 60 days of invoice receipt to be eligible for adjustments or credits. If services are found to be non-compliant with the agreed-upon standards, the Customer may be eligible for refunds as detailed in the Service Level Terms.

Termination Conditions

Either party may terminate the agreement upon a 30-day notice if the other party materially breaches the terms and conditions and fails to cure such breach within the notice period. Upon termination, all due payments must be settled as per the agreed terms.

Governing Law

This fulfillment policy, as part of the broader agreement, is governed by the laws of the State of Delaware. Disputes arising under this agreement will be resolved through arbitration in Delaware in accordance with the rules of the American Arbitration Association.